FAQ's

All employees not eligible for full-time benefits with Cracker Barrel or Maple Street Biscuits are eligible for the Careington Plans.

If you meet the eligibility requirements for a Careington plan, you must sign up online here through the Careington Cracker Barrel & Maple Street Biscuits website.

Once you've signed up through the Careington Cracker Barrel & Maple Street Biscuits website, you can call (833) 257-7759.

First, you can find participating providers by using the "FIND A PROVIDER" page on this website or by calling (833) 257-7759. After confirming the provider's continued participation when making an appointment, members just show their membership card at the time of service. Members are responsible for paying all fees directly to the provider.

Relationship and age doesn't matter when choosing who you add to your plan. The only requirement is that everyone added resides under the same address. There is no paperwork or validation process required to validate family members.

Yes, your Careington membership card can be used at any participating provider in the United States. All you need is your member ID number to receive your savings.

You can find participating providers for the discount plan by visiting the "FIND A PROVIDER" page on this website or calling (833) 257-7759.

You have the option of paying by card or check on an automatic withdrawal. Funds will be withdrawn on the 5th of the month.

After you have successfully become a member, you'll immediately be entered into our system and receive your member ID number the same day. You'll receive your membership materials and membership cards by mail in about 7-10 business days.

You have the option of choosing the effective date of your plan. You can choose to have it take effect immediately or the first of the next month.

If you need additional cards for your household, or have lost your card, please call Member Services at (833) 257-7759. You will receive your membership materials and membership cards in about 7-10 business days.

You may go to the provider of your choice. However, you will only receive a discount by going to a participating provider.

While some ZIP code areas may have a limited number of providers, there are usually providers within a 50-mile radius of your ZIP code. You can refer a provider for participation in the network by visiting and selecting "NOMINATE A PROVIDER." The program administrator will contact the provider with information on how to apply to participate in the program. Because of the application and credentialing process, it may take 60-90 days before a provider is added to the network. Not all providers will agree to accept the discounted fees required by the program.

You will only receive a discount by going to a participating provider. You might try printing out a list of participating providers to share with your doctor or dentist to see if he/she could recommend any of the participating specialist locations.

If you need a membership card, please call (833) 257-7759, or for faster service, email us at memberservices@careington.com.

You can send a copy of your bill and a written letter to the administrator of the plan: Careington International Corporation, Attn: Provider Relations, P.O. Box 2568, Frisco, TX 75034. They will investigate your inquiry, and you will be contacted regarding the findings.

Please submit all issues in writing, including a copy of your bill.

Another great feature of the discount plan is your ability to select any provider from the network. You can change providers at any time, and household members can select their own providers. Call at (833) 257-7759 for help finding participating providers or visit the "FIND A PROVIDER" page on careington.com.

The providers will recognize the name of the network with which they participate, so when you call, it is important to use the name of the correct network.

No, it's yours to keep! One of the advantages of your Careington Plan is you, and anyone else on the plan, will continue to enjoy the discounts once your employment ends - as long as you continue your monthly payments. Your plan is portable and yours to take with you.

Cancellations are accepted over the phone at (833) 257-7759 or by fax at (888) 335-7330. If you cancel within the first 30 days of joining, you'll receive a 100% refund, less any nominal processing fees, no questions asked.